Privacy Policy

If you have any questions regarding how we collect, save, and use your personal information, please don’t hesitate to contact us at any time. Regardless of whether you are requesting information, help, or training from us, using our services, or working for us, this privacy policy applies to you. As a mediator, additional confidentiality requirements will be required.

For different types of mediation services, the Company operates as either a data controller or a data processor. PSM is a data processor and has a legal obligation to collect, store, and use certain personal data in order to allow each contracted local authority to carry out its statutory duties and to proceed your request for mediation or a mediation certificate in line with your statutory rights.. In compliance with our contract to supply these services and our legitimate business interests, we utilise this information.
Furthermore, we function as a data controller when providing additional mediation or consulting services, such as training and marketing of commercial mediation services.
Our website terms and conditions and cookies policy explain to you how your personal information is collected, used, and safeguarded.

If you have any questions or concerns regarding our Privacy Notice, please contact our Data Protection Office at or by phone at 077 3350 5096 or by mail at Data Protection Officer, Pastroplesboules Special Mediation, 16 Kingsway North, HOLMBURY ST MARY RH5 8TX. 

The information we collect

You directly provide us with information

Do the following actions on our website or in writing, and we will collect and preserve the information you provide to us:

  • Get in touch with us
  • Attend a workshop, class or training session;
  • Please share your thoughts or concerns with us;
  • We’d love to have you join our team!
  • We need that you sign a deal with us.

Indirectly, you provide us with information.

We keep track of how you use our website, but this information cannot be used to identify you personally.

Facebook, Twitter and LinkedIn are just some of the social media platforms where we may gather and retain your personal information. This will be determined by the privacy settings you’ve selected for each of these channels, so be sure to do so first.

Our website may collect and retain the following categories of personal information: your name, email address, date of birth, mobile or landline phone number, relationship status, gender, sexual orientation, financial data and credit/debit card information, information about your education and job.

Cookies are little text files that may be collected and stored on your device when you visit our website (phone, laptop, tablet, etc.). In order to provide you a better browsing experience, we utilise cookies. Cookies are used as follows:

  • To make our website function;
  • In order to obtain insight into how our website users utilise it;
  • In order to assist us market our services to persons who might be interested in them;
  • Sharing material with social networks such as Twitter and Facebook is facilitated by this tool.
  • For example, if you remove or disable cookies, you may have to re-enter search keywords or form fields or passwords that your device may otherwise remember, making your usage of the website more cumbersome.

Our cookies do not gather any personally identifying data. We do not share any personal information with third parties via cookies.

Pastroplesboules Special Mediation will only collect’sensitive’ personal information such as your sexual orientation, ethnic origin, political or religious opinion, data concerning your health (mental or physical) or your sex life if it is necessary to provide the service to you. The information about your kid and the characteristics of their special educational requirements as well as the school or college they attend and your dispute will be required for us to collect in order to proceed a request for mediation or a mediation certificate. At the time, we will be transparent as to why this information is essential and how it will be obtained.

Any personal information you provide to Pastroplesboules Special Mediation must be approved by your parent or guardian if you are under the age of 16.

Use of personal information

We will do the following with your personal information:

  • Please let us know if there is anything we can do to better serve your needs.
  • Answer to specific questions you may have about our products or services;
  • Perform a wide range of administrative duties, including record-keeping and responding to customer concerns;
  • If you have given us permission to do so, we will only send you marketing material based on your preferences.
  • Transaction: we will use your personal information to collect payments from you for our services; a
  • Keep you safe: if we reasonably believe that you (or someone else) is at danger of significant injury, we will intervene
  • If you’d like to help us improve our website, services, and/or strategic development, we may ask you to participate in surveys and polls.
  • Evaluation: we use your personal data to improve our service and make it better for you
  • We want to make our website more user-friendly so that we can better serve our customers.
  • Processing of Pastroplesboules Special Mediation job applications. Filling up an application form or sending us your resume is just one example of how you may get in touch with us.

Retention of personal data

To the extent necessary to fulfil the original reason for which your personal information was obtained, we will preserve your information for no longer than is strictly necessary. The Information Commissioner’s Office (“ICO”) has issued guidelines on this matter. It is possible that Pastroplesboules Special Mediation will keep some sorts of data for up to 10 years.

Sharing of information

We will only use your personal information in accordance with the original reason for which it was gathered. Your personal information will not be shared with any third parties, and you will not get any contacts from other organisations as a result of submitting your information to us

It is possible for your data to be shared in one of two ways:

if we decide to outsource any or all of our services to other parties;

When we are legally required to share your personal information, for example, if we believe you or someone else is at danger of significant damage, or if we are conducting a criminal investigation, we will do so.

Keeping personal information safe

Digital and operational measures are employed to protect your information. In order to keep your data safe, Pastroplesboules Special Mediation employs the most up-to-date and appropriate technologies. There are strict controls in place to ensure that only persons who require the information are granted privileges to do it.

Secure encryption is used to safeguard all of our online forms. Information that should not be shared, such credit card numbers and expiration dates, goes through our partners’ servers over an encrypted connection.

In accordance with Payment Card Industry (PCI) standards, Pastroplesboules Special Mediation collects data solely from PCI-compliant service providers. Payment data (such as credit or debit card numbers) are not stored on our systems.

Data transmission on public networks carries inherent dangers, and we cannot guarantee the perfect security of information handled this manner.

We solely utilise servers in England for our website.

Your rights and the management of your data

Personal information about you can be accessed by submitting a request. You can request that we rectify or remove any personal information we have about you. Requests for us to limit or stop the use of your personal information are also possible.

Only if the request is found to be excessive will we charge you for either contemplating or complying. You will be required to provide us with verification of your identity before we can provide you with the following information about your personal data:

  • Your personal data’s collection, usage, and storage purposes.
  • If the personal information was not received directly from you, the source(s) of the information.
  • The types of personal information that are kept on you.
  • Your personal data’s receivers (or categories of recipients) and the location of those recipients, if any, are listed.
  • The duration of time that your personal data will be stored, or the reasoning behind this decision.


If you have any questions or concerns about any of the aforementioned rights, please contact us by sending an email to The request can also be made in writing to: Pastroplesboules Special Mediation, 16 Kingsway North, HOLMBURY ST MARY RH5 8TX Data Protection Officer.

How to make a complaint

Pastroplesboules Special Mediation has a complaints mechanism available on its website at or by contacting if you have any queries regarding this privacy statement or how Pastroplesboules Special Mediation manages your personal information.

If you are not satisfied with our answer, you may contact the Information Commissioner’s Office or by visiting the ICO website at

Check back frequently to see if we’ve made any modifications or changes to our Privacy Statement and that you’re satisfied with them.